PROGRAMME OF OPERATIONS 
(This summary should be completed in English or another mutually acceptable language.)
Requirement	Response	
1. Corporate strategy

a)	How will the branch contribute to the strategy of the firm/group?

b)	What will the main functions of the branch be?
	     	
2. Commercial Strategy

a)	Describe the types of customers/counterparties the branch will be dealing with

b)	Describe how the firm will obtain and deal with these clients
	     	
3. Organisational structure

a)	Briefly describe how the branch fits into the corporate structure of the firm/group? (This may be facilitated by attaching an organisational chart) 

b)	 Set out the organisational structure of the branch, showing both functional and legal reporting lines 

c)	Which individual will be responsible for the branch operations on a day to day basis?

d)	Which individual will be responsible for compliance at the branch?

e)	Which individual will be responsible for dealing with complaints in relation to the branch?

f)	How will the branch report to the head office?

g)	Detail any critical outsourcing arrangements 
	     	
4. Tied Agents

a)	Will the branch use tied agents?

b)	If the information is available, what is the identity of the tied agents? 

	     	
5. Systems & Controls

Provide a brief summary of arrangements for:

a)	safeguarding client money and assets
b)	compliance with the conduct of business and other obligations that fall under the responsibility of the Competent Authority of the   the host Member State according to Art 32(7) and record keeping under Art 13(9)  
c)	code of Conduct, including personal account dealing
d)	anti-money laundering
e)	monitoring and control of critical outsourcing arrangements (if applicable)  	     	
6. Auditor details

a)	Details of the audit arrangements of the branch (including where applicable details of the external auditor)	     	
7. Financial  forecast

a)	Attach a forecast statement for profit and loss and cash flow, both over a twelve month period